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Systems Administrator

About DMI
DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine's Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Instagram.
About the Opportunity
DMI is currently seeking to hire a Systems Administrator to support operations for a Federal Government customer.
Duties and Responsibilities:
Performs systems administrative and operational duties on computer systems
Maintain files as required by the vendor of custom design application
Analyze, evaluate and test software and hardware problems
Perform installation, planning and security of computer facilities
Responsible for developing and maintaining systems configuration
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems
Acts as a technical resource for all users
Contribute to finding improvements in the hardware, software or infrastructure related services
Working to agreed SLA's in order to resolve customer issues in a timely manner
Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
Provide troubleshooting diagnosis, and repair for microcomputer devices
Install hardware and software application on a myriad of computer devices
Ability to travel up to 30%
Ability to lift 30 pounds and provide support at a site with multiple buildings all within walking-distance
Qualifications
Required:
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of Remedy ticket system; creating, updating and resolving tickets
Experience working in a Service Level Agreement (SLA) - driven environment
Ability to work independently or as part of a team
Previous experience providing Tiers 1 and 2 technical support, both hardware and software related
Excellent attention to detail
Experience with computer terms and customer service operations
5+ years of related experience
Education and Clearance Requirement
An IT (or similar) based Bachelors degree or equivalent work experience
Must be US Citizen, DoD Top Secret Clearance required
One or more industry standard certifications- A+, Security+, Network+; etc. One required.
Physical Requirements: Ability to lift 30 pounds and provide support at a site with multiple buildings all within walking-distance
Location: Ft. Pickett, VA
Working at DMI
DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veteran/Disabled.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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